Frequently Asked Questions

General 💭

We're proudly 100% made in the UK — from the talented team of designers that made the first sketch, to the wonderful warehouse team that pack and ship your orders.

We even work with small independent British businesses on collaboration projects for our Activity Packs.

At Zonky, we strive for excellence and only produce the best quality products. That's why we use commercial grade foam filling inside a super soft, vegan suede cover.

The complete set is made up of 6 modular pieces including:

1 x foldable base

1 x foldable base support

2 x triangular pillows

2 x cuboid pillows

Configured as a sofa, The Zonky measures 136 cm long across the front, with a seat depth of 68 cm and overall height of 50 cm.

Individual Pieces:
Base 1 (extended): 136cm x 68cm x 14cm

Base 2 (extended): 136cm x 68cm x 7cm

Rectangle: 47cm x 20cm x 14cm

Triangle: 47 cm x 26cm x 27cm

Dimensions are approximate.

It is, in fact, extremely safe for families!*

The Zonky is hypoallergenic, fire retardant and made with shock absorbing foam.

*Adult supervision advised

Delivery 🚚

Once your item has been dispatched, we aim to deliver within 24-48 hours.

You may experience minor delays during product launches and peaks times like Christmas.

If you live in the UK (excluding Northern Ireland), Belgium, France, Italy, Spain, Netherlands or Germany, you're in luck! Delivery is completely FREE.

Shipping to Northern Ireland is £14.99.

Yes, we offer shipping to Jersey, Guernsey and the Isle of Man. There will be a charge of £14.99, due to extra costs to ship from England

Yes, we offer shipping to Northern Ireland. There will be a charge of £14.99, due to extra costs to ship from England

We currently ship to Belgium, France, Germany, Italy, Spain, Netherlands, Ireland, Sweden, Portugal, Poland, Denmark and Austria!

The Zonky will arrive in one box.

Shipping box dimensions: 70cm × 60cm × 56cm

Orders 📦

We accept all major credit/debit cards, PayPal and Shopify payments.

Need to cancel? Don't fret. As long as your order has not yet been dispatched, just log into your account and request a cancellation.

If your item has already been dispatched, you will need to process a return.

You can return unused, resealed items up to 30 days after purchasing. To start the returns process, email us at

We do not provide exchanges for logistical reasons. You will need to return your item and re-order the correct product.

Accidents happen! If you've received a faulty item, email us at with your name, order number and images. We'll try our best to make things right.

Aftercare 🧽

The Zonky is bound to get a little mucky, so let's go over a few cleaning tips and tricks:

Vacuum The Zonky to remove crumbs, dust & fluff.

For most spills, pat dry with a damp cloth and spot clean with upholstery cleaner and warm water.

To deep clean, machine wash on cold with similar colours and leave to air dry.

Do not iron.

We advise using upholstery cleaners to spot clean and to wash, most household washing detergents will do just fine. Avoid using harsh ingredients and fabric softeners, as they break down fibres in the fabric. Do not use bleach.

To clean your foam, we suggest spot cleaning with a warm cloth and allowing to dry near a fan or open window. Make sure that the foam is completely dry before putting the covers back on.

Although not waterproof, it is indeed, water-resistant. Small spills will roll off the surface and can be pat dry.

Free Downloads 📝

YES! We want everyone to get the most out of learning with Zonky. All our Activity Packs are completely free, with no hidden fees, for you to enjoy time and time again.

Once you've picked your Activity Pack, simply add to cart, fill in your details and checkout as usual.

You'll be emailed a link when your Activity Pack is ready to download.

We want to see your creations and how well you get on. Tag us on Instagram once completed

New Activity Packs will be available to download monthly. Check here for release dates, or sign up to our mailing list for reminders.

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